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Shipping policy

Shipping costs:

DHL Paket or Warenpost: Standard: 1-3 working days - € 4,90 / Free shipping for orders over € 60,00


Standard: 2-6 working days - € 9,50 / Free shipping for orders over € 100,00

General shipping conditions

All orders are shipped by DHL parcel or merchandise mail and delivered in 1-3 working days. As soon as your order has been dispatched, you will receive an automatic dispatch confirmation by e-mail, which also contains your tracking number. You can use this number to track your package at any time.

If you have any further questions about your order, please contact our customer service.

All orders are shipped as insured parcels from Germany. We ship (almost) worldwide, currently excluding Russia and China. Orders received before 11.00 a.m. (Central European Time) from Monday to Friday will be processed the same working day and shipped the next working day, orders received after 11.00 a.m. (Central European Time) will be processed the following working day. Please note that unexpected delays may occur over which Real Passionates has no control and for which we are not responsible. 

Orders cannot usually be cancelled once they have been confirmed via our website. If a package cannot be delivered, the customer must pay for the proper return and original shipping costs. Please note that we do not accept responsibility for orders that are deemed delivered or where unsuccessful delivery attempts have been made. Unfortunately, delivery to a Packstation or parcel shop is not currently possible.