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Versand und Retouren

SHIPPING ✘ How is shipping done and what are the shipping costs?


ll orders are shipped with DHL and delivered within 1-3 working days. You will receive a tracking link with the shipping confirmation to track your order.

GERMANY

Free shipping from € 60,00
Standard: 2-3 working days - € 4,90

EU

Free shipping from € 100,00
Standard: 2-6 working days - € 9,50




LOCAL COLLECTION  ✘  Can I pick up my order?


You have the possibility to pick up our customised products from the category "MAKE IT YOURS" at our location in Munich. To do so, please place your order online and select "Pick up" for shipping. All other items are stored at our shipping company and can therefore not be collected from us. However, if you are invited to a wedding and need a guest book as a gift, you can always call us and we will try to make everything possible.




NON EU CUSTOMERS  ✘  I live outside the EU. Can I still order?


For deliveries to countries outside the EU, additional charges (taxes, customs duties, import duties) may be levied by the authorities there. These additional costs are to be borne by the customer. Shipping is from Munich, Germany, with official documents stating the exact total amount of all products purchased in EU euros and the country of origin for each item.




PROCESSING TIME  ✘  How long will it take for my order to be shipped?


All orders are usually processed and shipped within 24 hours. If we receive your order by 10am (10:00), your order will be processed the same day and shipped the next day.




RETURNS  ✘ I have changed my mind. How can I return my order?


In order to provide the best possible service, please inform us via our online contact form if you wish to return any items. Returns must be made within 14 days of receipt of the delivery. Refunds will be made via the original payment method. We ask that you order wisely as we cannot cover the cost of returns. Returns will only be accepted if all items concerned are returned in a new and unused condition. Used items will not be accepted. Second Choice products are excluded from exchange. Please only use shipping services with tracking as we are not responsible for lost packages.




FEEDBACK  ✘  I would like to give you feedback


We want you to love the products you order. Please let us know if this is the case. We are very happy to hear that! If for some reason this is not the case, please let us know urgently so we can find a solution. We can only get better through your feedback.


If you have any questions, please contact our customer support team at:

EMAIL: hello@realpassionates.com

WHATS APP: +49 176 61653747