Returns must be made within 14 days of receipt of the delivery. Refunds will be made via the original payment method.
Returns will only be accepted if all items concerned are returned in new and unused condition. Used items will not be accepted. Second choice and personalised products are excluded from returns.
Unfortunately, we are unable to offer exchanges at this time. If you would like to exchange an item, you will need to return your original order for a refund and place a new order.
In the rare event that your item is faulty, please contact our customer service team at hello@realpassionates.com for a suitable solution.
